Asian Journal of Management and Commerce
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P-ISSN: 2708-4515, E-ISSN: 2708-4523

Asian Journal of Management and Commerce


2020, Vol. 1, Issue 1, Part A
Service quality measurement among college teachers: In students’ perspective at Coimbatore district


Author(s): Mythili Chinnaswamy and Vijayalakshmi Srinivasan

Abstract: As service quality is one of the crucial factors in every business and part of an individual life, it leads to a necessity of measuring the service quality of teachers in college to get the accuracy result on the perception and expectation of students in colleges. This study investigated the service quality among college teachers from the perspective of students. Here, both primary and secondary data were used. The primary data were collected with the help of a structured questionnaire and different interview schedules. The sample of this study consisted of 200 college students who were selected under stratified random sampling on the basis of taluks under Coimbatore city. In this study, descriptive analysis was used to analyze the score of expectation and perception of students. The secondary data were collected with the help of various journals, magazines, and books. Finally, the result of this demonstrated that the reliability dimension has a high positive score in both expectation and perception.

Pages: 26-29 | Views: 123 | Downloads: 74

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How to cite this article:
Mythili Chinnaswamy, Vijayalakshmi Srinivasan. Service quality measurement among college teachers: In students’ perspective at Coimbatore district. Asian J Manage Commerce 2020;1(1):26-29.
Asian Journal of Management and Commerce