Asian Journal of Management and Commerce
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P-ISSN: 2708-4515, E-ISSN: 2708-4523

2023, Vol. 4, Issue 1, Part D


Behavioural intention to use mobile payments in the light of the UTAUT2 Model


Author(s): Lata Saini and Satish Khasa

Abstract: Subsequent years have witnessed massive growth in the prominence of mobile payments (M-payment) research in information technology. Despite the M-payment used by many sectors and in various settings, its influencing variables are still unclear. Multiple information systems (IS) theories/models were created to research the adoption of a particular new technology. The “Unified Theory of Acceptance and Use of Technology (UTAUT)” model is one of the most frequently utilized and validated in empirical investigations. The study's primary goal is to review and summarise the research on M-payment acceptance that uses the UTAUT as a theoretical framework. Additionally, our findings showed that all the UTAUT model indicators and extensions significantly impact behavioral intention and use behaviour. Performance expectancy was found to be the best indicator of behavioral intention. This study's findings have significant implications for the development and implementation of M-payment technologies. By using the UTAUT model as a theoretical framework, researchers and practitioners can gain a better understanding of the factors that influence M-payment adoption and tailor their strategies accordingly. Ultimately, this can lead to more effective M-payment systems, increased user satisfaction, and greater acceptance and adoption by consumers.

Pages: 290-299 | Views: 491 | Downloads: 257

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Asian Journal of Management and Commerce
How to cite this article:
Lata Saini, Satish Khasa. Behavioural intention to use mobile payments in the light of the UTAUT2 Model. Asian J Manage Commerce 2023;4(1):290-299.
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