2025, Vol. 6, Issue 2, Part Q
The possibility of applying the requirements of the educational institutions management system according to the ISO 21001:2018specification using the 8d methodology: A case study in the college of economics and business
Author(s): Zahraa Faiz Abdulghani and Bareq Habeeb Sadiq
Abstract: This research aims to determine the extent to which the institution meets the requirements of ISO 21001:2018 standard for educational organizations, as well as using the 8D methodology as a tool for gap reduction. The study was conducted at the College of Economics and Business, Al-Nahrain University in Iraq, concerning the seven main clauses of the standard: organizational context, leadership, planning, support, operation, performance evaluation, and continuous improvement. The study employed a case study methodology through the use of checklists, personal interviews with management and faculty members, and thorough examination of institutional documents and records. The degree of implementation and documentation was measured using a seven-point Likert scale (0-6). Data analysis was conducted using descriptive statistical methods, which included calculating means, compliance rates, and gaps. The results showed an overall implementation rate of 70% across all standard components with a total gap of 30%. The highest strengths in the study were planning (81%), performance evaluation (81%), continuous improvement (80%), and operations management (72%). In turn, the study identified major weaknesses in the support component (44%), specifically the absence of organizational awareness (63%) and internal communication (50%), the leadership component (42%) and distribution of roles and responsibilities (64%), and in organizational context (32%). The study concluded that the 8D methodology is an effective research tool for identifying the root causes of these gaps and finding effective and practical solutions. In this regard, it is proposed to implement the 8D methodology as a means to reduce the number of gaps mentioned above and develop and implement sustainable improvement plans, which would cover establishing awareness and training programs, creating alternative mechanisms for distributing roles and responsibilities, enhancing internal communication channels, and introducing periodic process reviews to maintain continuous improvement and compliance with international standards.
DOI: 10.22271/27084515.2025.v6.i2q.880
Pages: 1551-1563 | Views: 151 | Downloads: 96
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How to cite this article:
Zahraa Faiz Abdulghani, Bareq Habeeb Sadiq. The possibility of applying the requirements of the educational institutions management system according to the ISO 21001:2018specification using the 8d methodology: A case study in the college of economics and business. Asian J Manage Commerce 2025;6(2):1551-1563. DOI: 10.22271/27084515.2025.v6.i2q.880
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