2025, Vol. 6, Issue 2, Part Q
Exploring Job Stress and Job Satisfaction among Bank Employees: A Conceptual Study
Author(s): Naveen GV and Sri Chandan Kumar S
Abstract: The banking sector plays a pivotal role in the economic development of a nation by facilitating financial intermediation, mobilising savings, and enabling investments. However, it is also recognised as one of the most stressful professional environments due to its demanding operational frameworks, technological disruptions, and performance-oriented culture. This paper explores the dynamics of job stress and job satisfaction among bank employees. Job stress is conceptualised as a psychological and physiological response to excessive work demands, arising from workload pressure, role ambiguity and conflict, technological changes, customer interactions, and job insecurity. Conversely, job satisfaction is defined as an employee’s positive evaluation of their job, determined by factors such as salary and benefits, work environment, recognition, work-life balance, and interpersonal relationships. The study establishes an inverse relationship between job stress and job satisfaction, where high stress leads to lower satisfaction, affecting employee well-being and organisational performance. However, this relationship is moderated by coping mechanisms, organisational support, and personal resilience, and positive stress (eustress) can enhance satisfaction through motivation and achievement. The findings underscore the need for banks to implement stress management interventions, realistic performance targets, employee development programs, and supportive work cultures to enhance satisfaction, reduce turnover, and improve productivity, ensuring sustainable growth in a competitive banking environment.
DOI: 10.22271/27084515.2025.v6.i2q.888
Pages: 1590-1594 | Views: 70 | Downloads: 32
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How to cite this article:
Naveen GV, Sri Chandan Kumar S. Exploring Job Stress and Job Satisfaction among Bank Employees: A Conceptual Study. Asian J Manage Commerce 2025;6(2):1590-1594. DOI: 10.22271/27084515.2025.v6.i2q.888
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