2026, Vol. 7, Issue 1, Part D

The global logistics and shipping industry plays a pivotal role in facilitating international trade and supply chain efficiency. This study titled “A STUDY ON THE CHALLENGES IN IMPORT AND EXPORT DOCUMENTATION WITH REFERENCE TO OCEAN STAR LOGISTICS” aims to evaluate the operational efficiency, service quality, customer satisfaction, and technological adoption in freight forwarding and shipping operations. The research was conducted among clients and employees of Ocean Star Logistics, located in Tuticorin, a major maritime hub in South India. The main objective of this research is to examine the challenges employees face in preparing, verifying, and processing import and export documents and to suggest effective measures to overcome these problems. The study uses both primary and secondary data primary data collected through questionnaires and interviews with employees, and secondary data from company reports and trade publications.